FAQ

 

Do Sönd test on animals?

We're absolutely 100% against animal cruelty. Sönd does not conduct or commission animal testing on any of its products or ingredients, or by way of any of our laboratories or suppliers. Animal testing for cosmetics is illegal in the European Union since 2009 and additional laws were adopted in the UK in 2012.

 

Can I use Sönd products whilst pregnant?
None of our products contain ingredients at levels which should cause concern during pregnancy or while trying to get pregnant. In fact, research has been conducted to show the beneficial effects of silica during pregnancy, helping to maintain silica and calcium levels that tend to decrease during that time. 
If you have any concerns at all about any of the ingredients we advise you to consult your GP or pharmacist and show them the ingredient list before using the product. Our ingredients lists are available on our website. (Just select the product you are interested in and you'll see a tab to click on for the ingredient listing).

 

Do Sönd products contain Gluten?

The entire Sönd range is free from gluten and all traces of gluten.

 

Once I opened the products how long can I use them for?

Each product’s shelf life can be found on its box and the bottle in a symbol with the number of months indicated on the inside of an open jar. The expiry date of Sönd Energising Mineral Supplements can be found on the bottom of the bottle.

 

Is there any SPF in your products?
Our products do not contain SPF ingredients and we would recommend the use of additional sun protection if you are outside for long periods.

 

If a product is not suitable for my skin, could I return it?

We want our customers to be 100% happy with their purchase. You can learn more about our Returns and Refunds policy here.

Who can I contact to include Sönd products on a blog or a video post?

For all press enquiries please contact us directly at info@sondskin.com

Is Sönd's packaging recyclable?

The bottles we use are almost entirely recyclable.

 

Can I get an allergic reaction from Sönd products?

Although allergic reactions to Sönd products are very rare indeed, if you think you have suffered an allergic reaction, please stop using the product. It is possible to be allergic to pretty much anything including essential oils and other natural ingredients. If you suspect you have a sensitivity we would strongly recommend that you test a small amount of any new product on the inside of your elbow. If you experience any redness or tingling you should return the product for a refund.

 

How do you capture the silica? Do you process it yourself?

We mine the quartz and use a milling process to extract the silica. 

 

What is the benefit of using the Hydrating Face Spray? 

The spray is water based, the silica in water is absorbed quicker in the skin. 

 

Over what length of time were the product trials conducted?
The products have been non-clinically used by ordinary customer during a period of 28 days, followed by detailed feedback. 
 
 
Can the Sönd Energising Mineral Supplements be given to children?
 There is no reason why children cannot take the supplements. We would recommend a lower dosage of supplements (only 1 pill a day), as children naturally have higher levels of silica in their body. 
 
 
Can children use the topical products?
 There are no harmful ingredients for children in any of the Sönd products, so they are absolutely safe to use on children. The products have also been used with children before to treat issues like eczema. 
 
 
Where does the name Sönd come from?
 It comes from the German word 'besonders', which means special. We took the word 'sond' from that.
 
 
What is the common favourite product?
 We have realised that all customers have their own favourite product, depending on what suits their needs better. But we do strongly recommend that all our customers take the Energising Mineral Supplements. 
 

Can the Sönd Energising Mineral Supplements be taken with any other supplements, medication or treatment?

Yes, the Sönd supplements can be taken with any other supplements or medication that you are already taking.


What certification does Sönd hold?

We are registered on the European Commission Cosmetic Product Notification Portal, and our supplements are approved by UK Food Safety Authority.