Sönd Rewards FAQ

Your question may already be answered below, but if you can't find your question answered, please don't hesitate to contact us on info@sondskin.com. 


How do I start with the Sönd Rewards Programme?

In order to start your loyalty programme with Sönd you need to create an account with us and start purchasing! When you create an account you get a 50 points one-off Welcome Bonus too!  


How do I track how many points I have?

You can track your loyalty points at any time by logging into your account and going to “my rewards” tab. This tab will also allow you to redeem points once you have reached enough points for a reward.


How are the purchase points calculated?

For every £1 you spend on the purchase of a product on www.sondskin.com you receive 4 points. Points are not issued for any amount spent on shipping costs. Therefore, loyalty points are only earned for money actually spent on the product. 


Do the points expire at any time?

Points do not expire whilst you have an active account with us.


How do I use my rewards?

Rewards are issued as coupon codes that can be applied on the payment page during checkout (only one coupon code per order).


What are the minimum points that are needed in order to redeem points?

You need to have at least 350 points to redeem your rewards or you can wait for a higher reward amount by accumulating points.


What happens if I return a purchase that used loyalty points? Can my loyalty points be refunded to my account?

For our Returns Policy please click here. Once the return has been processed, the points we be added back to your account. 


How does the Refer-a-friend point system work?

You can earn points by referring a friend through the Sönd Rewards. Click on Sönd Rewards, and Earn, under the Refer a friend there is a “Refer Now!” button. This gives you a link to share with your friends. You will receive 350 points once your friend successfully completes their first-time purchase. Also, your friend will receive £20 off their first order! For more information please have a look at the Refer-a-Friend Terms & Conditions.