Your cartClose

Your cart is currently empty.

Login Close

Refer-a-Friend Terms & Conditions


Sönd Wellbeing Ltd ("we", "our", "us" or "Sponsor") may, from time to time, offer individuals ("you") the opportunity to earn points (the "Program") by referring family, friends and colleagues to purchase products from the on the website (the "Site"). We reserve the right to terminate or suspend the Program at any time for any or no reason.

These terms ("Terms and Conditions") apply to your participation in the Program. By participating in the Program, you agree to use the Program in the manner specified in these Terms and Conditions. If you do not agree to these Terms & Conditions in their entirety you are not authorized to register as a Referrer (defined below) or to participate in the Program in any manner. Participation in the Program (and the benefits that are offered under the Program) is at our sole discretion; and, we have the right to change the Terms and Conditions, in whole or in part, at any time with or without notice.


How the Program Works


a. Program Participation, Generally

To participate in the Program as a Referrer (defined below), you must login to your account at the Site and follow the on-screen instructions to receive a unique and personal URL ("Personal Link"), which may be shared with friends, family and colleagues. Individuals who refer others to the Site are called "Referrer(s)"; individuals who are referred are called "Referred Customer(s)."


A Referrer and a Referred Customer (collectively, "Users") may be eligible to receive certain Reward(s) (defined below), provided both are eligible under, and fully compliant with, these Terms and Conditions and the Referred Customer is a Qualified Referral (defined below). We reserve the right to disqualify any User at any time from participation in the Program for any failure to comply with any of these Terms and Conditions.


b. Eligibility

A User must be of legal age in their jurisdiction (and in any event at least 18 years of age). A User may not participate in the Program where doing so would be prohibited by any applicable law or regulation.


c. Qualified Referrals

Rewards will only be awarded for Qualified Referrals. A "Qualified Referral" means that all the following conditions are met:The Referred Customer has not previously purchased products from the Site;
  • The Referred Customer purchases products on the Site, using the Referrer's Personal Link, and such order is shipped to the Referred Customer. If a Referred Customer purchases products using any other link or method, the registration will not count as a Qualified Referral and Referrer will not earn a Reward;

  • The Referred Customer is otherwise in full compliance with the Terms and Conditions;

  • Only one Qualified Referral may be earned for each Referred Customer; and,

  • Any additional or subsequent purchases made by a Referred Customer will not be a Qualified Referral.


d. Earning and Using Rewards

  • Referrer will receive 350 points in their Sönd Rewards account for each valid Qualified Referral that uses the Personal Link supplied by the Referrer when the first order placed by each such Qualified Referral is shipped. 

  • Each Referred Customer who is a Qualified Referral will receive a £20 Reward, applied during checkout, off of their first purchase from the Site. If Referred Customer fails to apply the Reward to the first order, it will be forfeited. A Referred Customer may not use more than one Personal Link.

  • Rewards are subject to verification and are valid for one (1) year from the date issued. We may withhold a Reward for investigation, or refuse to process any transaction we deem fraudulent, suspicious, in violation of these Terms and Conditions, or that we believe will impose liability on us or our subsidiaries, affiliates or any of our or their respective officers, directors, employees, representatives and agents.

  • Rewards are not transferable and may not be auctioned, traded, bartered or sold. Upon termination of the Program or any portion thereof for any reason, or upon cancellation of Referrer's account for any reason, any unredeemed Rewards accumulated by Referrer are forfeited.

  • Gift cards can not be purchased with payment of Refer-A-Friend rewards.


Limitation of Liability

By participating in the Program, each User agrees: (a) to be bound by these Terms and Conditions, our decisions or those of our designees, and our privacy policies; (b) to release, indemnify and hold us harmless and our parent companies, affiliates and subsidiaries, together with our and their respective employees, directors, officers, licensees, licensors, shareholders, attorneys and agents including, any person or entity associated with the production, operation or administration of the Program (collectively, the "Released Parties"), from any and all claims, demands, damages, losses, liabilities, costs or expenses caused by, arising out of, in connection with, or related to User's participation in the Program (including, without limitation, any property loss, damage, personal injury or death caused to any person(s) and/or the awarding, receipt and/or use or misuse of the Program or any Reward); and, (c) to be contacted by Sponsor via e-mail. Sponsor's failure to enforce any term of these Terms and Conditions will not constitute a waiver of that provision.


The Released Parties will not be liable for: (i) late, lost, delayed, stolen, misdirected, incomplete unreadable, inaccurate, garbled or unintelligible entries, communications or affidavits, regardless of the method of transmission; (ii) telephone system, telephone or computer hardware, software or other technical or computer malfunctions, lost connections, disconnections, delays or transmission errors; (iii) data corruption, theft, destruction, unauthorised access to or alteration of entry or other materials; (iv) any injuries, losses or damages of any kind resulting from acceptance, possession or use of a Reward, or from participation in the Program; (v) any printing, typographical, administrative or technological errors in any websites or materials associated with the Program; or (vi) any failure to supply any Reward or any part thereof, by reason of any acts of God or any other factor beyond any of the Released Parties' control.



General Conditions

 We reserve the right to cancel, suspend and/or modify the Program, or any part of it, if any fraud, technical failures or any other factor beyond our reasonable control impairs the integrity or proper functioning of the Program, as determined by us in our sole discretion. We reserve the right in our sole discretion to disqualify any individual we find to be tampering with the registration process or the operation of the Program or to be acting in violation of these Terms and Conditions or any other promotion or in an unsportsmanlike or disruptive manner. Any attempt by any person to deliberately undermine the legitimate operation of the Program may be a violation of criminal and civil law, and, should such an attempt be made, we reserve the right to seek damages from any such person to the fullest extent permitted by law. Our failure to enforce any term of these Terms and Conditions will not constitute a waiver of that provision. All Program decisions made by us are final and binding, including decisions as to whether a Qualified Referral is valid.



Applicable Law

 Except where prohibited, each User agrees that: (1) any and all disputes, claims and causes of action arising out of or connected with this Program or any Reward will be resolved individually; 2) any and all claims, judgments and awards will be limited to actual out-of-pocket costs incurred, including costs associated with entering this Program, but in no event lawyers' fees; and (3) under no circumstances will any User be permitted to obtain awards for, and each User hereby waives all rights to claim, indirect, punitive, incidental and consequential damages and any other damages (other than for actual out-of-pocket expenses) and any and all rights to have damages multiplied or otherwise increased. All issues and questions concerning the construction, validity, interpretation and enforceability of these Terms and Conditions, or the rights and obligations of any User and Sponsor in connection with the Program, will be governed by, and construed in accordance with, the laws of United Kingdom, without giving effect to any choice of law or conflict of law rules.




 Except where prohibited, participation in the Program constitutes User's consent to Sponsor's and its agents' use of recipient's name, likeness, photograph, voice, opinions and/or hometown and county for promotional purposes in any media, worldwide, without further payment or consideration.




 a. Prohibited Conduct,

Generally Users will not use the Program to:

  • Violate applicable law;

  • Infringe the intellectual property rights of Sponsor or any third parties;

  • Stalk, harass, or harm another individual;

  • Collect or store personal data about other Users;

  • Impersonate any person, or otherwise misrepresent User's identity;

  • Interfere with, disrupt or violate the Terms and Conditions or servers or networks connected to the Program; or disobey any requirements, procedures, policies, or regulations of such networks;

  • Interfere with another User's use of the Program;

  • Attempt to gain unauthorised access to the Program, or to other accounts, computer systems, or networks connected to the Program;

  • Transmit any file that contains viruses, worms, Trojan horses, or any other contaminating or destructive features;

  • Use the Program to conduct any activity or solicit the performance of any illegal activity or other activity that infringes the rights of others;

  • Resell, barter, trade, auction or otherwise generate income by providing access to the Program to others.


b. Bulk Distribution

If a Referrer provides a Personal Link to a Referred Customer by email, the email must be created and distributed in a personal manner that is appropriate and customary for communications with friends, colleagues and family members. Bulk email distribution, distribution to strangers, or any other promotion of a Personal Link in a manner that would constitute or appear to constitute unsolicited commercial email or "spam" in our sole discretion is expressly prohibited and may be grounds for immediate termination of the Referrer's account and deactivation of the Personal Link.



c. Fraudulent and Suspicious Behaviour

We may prohibit a User from participating in the Program or receiving a Reward, in our sole discretion, if we determine a such User is attempting to undermine the fairness, integrity or legitimate operation of the Program in any way by cheating, hacking, deception, or any other unfair playing practices of intending to annoy, abuse, threaten or harass any other users or representatives of Program Entities. Use of any automated system to participate in the Program is strictly prohibited and will result in disqualification. Users may not enter with multiple or fake emails addresses or accounts, use fictitious identities or use any system, bot or other device or artifice to participate in the Program or receive a Reward. We reserve the right to disqualify any User and/or cancel any Reward(s) we find to be tampering with the entry process or the operation of the Program, submitting self-referrals, or violating these Terms and Conditions.




We do not collect any personal or non-personal Information about the persons with whom you share your Personal Link until the recipient clicks the Personal Link and engages directly with the Site. All information collected from a User is subject to our Privacy Policy.



Liquid error (layout/theme line 213): Could not find asset snippets/geolocation.liquid