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Subscriptions FAQ's

Signing up to a Sönd subscription is the most convenient and cost effective way to receive your Sönd products.  There is no contract or fixed length and subscription can be edited or cancelled at any point.  See our FAQ's below for more details. 

Links to Questions

How much will I save by signing up to a subscription?
How often will I receive the products?
How long do I need to subscribe for?
Can I manage the subscription?
How can I change my payment details?
Can I cancel the subscription?

How much will I save by signing up to a subscription?

Subscription orders receive 15% off and is the most cost effective way of buying Sönd.

How often will I receive the products?

You can choose how often you receive the products anywhere from every four to 7 weeks.  All the products tend to last between four to six weeks so we recommend setting up the recurring order to be every five weeks.

How long do I need to subscribe for?

When signing up to a subscription you aren't committed to any length of time.  The subscription can be paused or cancelled at any point from the subscription management page

(you need to be logged in to your account to view this page) in your account. 

Can I manage the subscription?

Yes you can manage all elements of the subscription from the subscription management page (you need to be logged in to your account to view this page). Elements of the subscription you can manage include:

  • Add and remove products
  • Pause the subscription
  • Cancel the subscription
  • Skip orders

How to update payment details?

Go to 'My account' and click on 'Manage Subscription'

My Account

Click on 'View And Edit Subscription'

Find the subscription you would like to edit and click 'View your susbscription'

at the bottom of the right column click on 'Change' next to 'Payment Method'

 

Can I cancel the subscription?

Yes, you can cancel the subscription at any point using the subscription management page (you need to be logged in to your account to view this page)

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